Case studies

Complex problems, made simple.

Sixteen years across enterprise, finance and energy. Some work is under NDA, so a few details are kept deliberately light.

Featured

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bp · Lead Product Designer · 2022 to 2024

Four products, one ecosystem

A suite of confidential enterprise applications used by hundreds of thousands of people, from field engineers to the C suite. Early analysis exposed disjointed workflows across four apps, so I built a bespoke research approach that revealed systemic issues far beyond the brief. My remit grew to lead design across all four. I mapped the ecosystem, turned stakeholders into co creators and created a way to validate usage patterns previously considered impossible.

36% fewer bugsAhead of scheduleNext quarter’s features delivered earlyPower BI analytics, 20% faster decisions2024 Play to Win Award

Usability session · 30 minDeclined

Quick survey · 5 questions0 responses

10 minute screen recordingReceived

bp · OnePortfolio · Lead Product Designer

Under NDA

Research in a locked down world

Nobody would join a session and the system was too secure for research tools. A ten minute recording workaround uncovered hidden workarounds and led to two features that transformed data quality.

Product designUser researchProduct strategy

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British Gas · Senior UX Designer